What It Is


Chatbots are automated conversational agents that live in common messaging platforms like Facebook Messenger, Slack and Skype. Chatbots use business rules and AI to simulate human conversation, and can guide users through a series of questions or options to access specific content.

Why It Matters


of all customer service interactions will be powered by chatbots by 2020


of businesses are expected to implement chatbot automation by 2020

Meredith Offerings

Meredith is creating a holistic conversational ecosystem built on voice assistants and chatbots. This ecosystem allows us to deliver curated, premium content to users in response to their queries — whether they are spoken or typed. Each Alexa “Skill” and Google “Action” will have a corresponding chatbot, allowing consumers to pick up their voice conversations via desktop and mobile chat platforms.

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